Refund policy

Last Updated: November 6, 2026

At Alverilogo, we are committed to providing creative logo design and branding solutions that meet our customers’ expectations.

Please read our Refund Policy carefully before purchasing any of our services.

1. Digital Products and Services

Alverilogo primarily provides digital logo design and branding services.

Since our products and services involve customized creative work and digital deliverables, certain purchases may become non-refundable once the design or production process has started.

2. Refund Eligibility

Customers may request a refund under the following circumstances:

• Duplicate payments made for the same order.
• An order that has not yet entered the design or production process and is eligible for cancellation.
• A confirmed billing error.
• A service that cannot be delivered due to circumstances within our control.

All refund requests will be reviewed individually.

3. Non-Refundable Situations

Refunds may not be available in the following circumstances:

• The design work has already started.
• The customer has received the completed digital deliverables.
• The customer changes their mind after customized work has been completed.
• The customer provides incorrect project information or fails to provide necessary materials.
• The customer does not respond to reasonable requests for information required to complete the project.

These limitations do not affect any mandatory refund or consumer rights available under applicable law.

4. Design Revisions and Customer Satisfaction

We want our customers to feel confident about their selected design.

If you are not completely satisfied with your design, please contact our support team to discuss available revision options.

Revision availability and limits depend on the specific package purchased.

Our team will make reasonable efforts to address design-related concerns in accordance with the selected service package.

5. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

If the design process has not started, we may approve a cancellation and issue an applicable refund.

Once customized design work has started, cancellation and refund eligibility will be assessed according to the circumstances and applicable consumer protection laws.

6. How to Request a Refund

To request a refund, please contact our team by email with the following information:

• Your full name.
• Order number.
• Email address used during checkout.
• Reason for your refund request.
• Any relevant supporting information.

Refund Support Email: Design@Alverilogo.com

7. Refund Processing

Once a refund request has been reviewed and approved, the refund will be issued to the original payment method whenever possible.

Processing times may vary depending on your payment provider, bank, or financial institution.

Please allow additional time for the refunded amount to appear in your account.

8. Chargebacks and Payment Disputes

If you experience an issue with your purchase, we encourage you to contact us first so we can investigate and work toward a reasonable resolution.

We are committed to handling billing concerns fairly and professionally.

9. Changes to This Refund Policy

Alverilogo reserves the right to update or modify this Refund Policy when necessary.

Any changes will be published on this page with an updated revision date.

10. Contact Information

For questions regarding cancellations, refunds, or our services, please contact:

Website: Alverilogo.com

Email: Design@alverilogo.com